party-rentals-faq-title

FACTS, TERMS AND CONDITIONS

Do you have party rental questions? If you are not sure how to prepare for your bounce house, have a water slide picked out, and not sure the best time to call to complete your reservation. These and many other questions you may have can be answered below.

These are the most common questions customers have asked us and also some other important facts. If you have different questions from the ones listed below please "EMAIL US" or call us at (386) 290-5220. We look forward to answering any questions you may have, who knows your questions may even make our list and help future customers with their event or birthday party planning.

How far in advance can I reserve a bouncer or slide? How much lead time do you need?

As the saying goes, “the early bird gets the worm.” The earlier you make your reservation the better your chances are at getting the your first party rental choice. We appreciate as much advance notice as you can offer, but we will do our best to work with you even if it’s a last-minute request.

Do you require a deposit? When is the payment due?

Yes, a 25% deposit is required to complete your reservation(50% for non-residential).  We will take down your information at the time of reservation however your reservation is not completed until after we receive your deposit. We kindly ask that if you decide to cancel your reservation, please let us know as soon as possible prior to your birthday party or event so that we may rent the unit out to another child’s party. Payment in full is due upon delivery. There is a 25% cancellation fee when less than 48 hour notice is given, with at least 48 hour notice of cancellation your deposit will be returned. A $50 fee will be assessed for returned checks.

Do you deliver & setup?

Yes! We deliver and set-up ALL of our party rentals. We setup at least 1/2 hr prior and up to 4 hours before your event. Setup takes approximately 30 minutes. At this time, we inspect the inflatable for cleanliness and safety. When your party is over, we come back within 4 hours to take the unit down. This service is included in the rental cost. We cannot setup at apartments or any other rental communities for insurance and safety reasons.

Where do we deliver?

FREE delivery to homes is within the cities of:

There is a $25 charge for the following cities:

There is a $60 charge for the following cities:

  • Barberville
  • Butler Beach
  • Crescent City
  • East Palatka
  • Elkton
  • Seville
  • Oak Hill
  • South St Augustine
  • St Augustine Beach
  • Sanford
  • Pierson
  • Paisley
  • Vermont Heights
  • Other Areas Click Here

Delivery to the 12 cities with the $60 delivery charge must be set up in a safe place because we may need to set them up the night before or pick them up the next day. There is a $200 minimum before delivery fee. Delivery to all areas not always available.

Is there an extra charge if I have my party at a park?

There is a $25 charge for all park rentals and any other locations other then a home. Before calling us to reserve your birthday party rental we ask that you first call the park of your choice to reserve your pavilion. Please make sure power will be available and get the email address of the park for us to forward our insurance information to them. We will require an hour window before and after the event for drop off and pick up. Renter must be present at all times while the rental is at the park.

Can I pick the unit up?

Sorry, for the safety of the participants and to insure a quality functional unit our staff is required to deliver and set up each unit.

What should we do to get ready for our moonwalk rental?

The first thing I like to tell people is, “measure.” Make sure you know where you want your moonwalk rental, and make sure there is enough room. Also, make sure your outside plug is working or an inside plug we can run a cord to thru a window or under a door. We need the correct amount of electric outlets on separate breakers within 100 feet minimum. The second thing is, mow your lawn 1 or more days before, not the same day or the morning. It will help keep the moonwalk clean for your kids’ enjoyment. Also, please make sure that your yard area is clean, kill any red ant in area and free of debris…especially “doggie debris”, sticks, and rocks. Please turn off your sprinkler system before we arrive and for the duration of your party. We reserve the right to cancel if the setup area does not meet these requirements. Because we may have other rentals scheduled for the same day, please be sure that these areas are addressed before we arrive.

What type of surface can the bouncer be setup on?

We can set up on most surfaces as long as it is level. Grass is best however will setup on concrete or asphalt with advance notice. Make sure there are no underground irrigation pipes and/or buried telephone cables or electric lines close to the perimeter of the bounce site. Please do not run sprinklers or mow lawn the same day in the setup area.

Can inflatables be setup indoors?

Indoor setup is just as quick and easy as outdoor setup. The units are inflated by cold air and there is no exhaust. The only consideration is that the height of the unit be less than the height of the ceiling. A gymnasium, auditorium, or any other large building would typically offer more than enough room.

What are my responsibilities during the party?

You MUST adhere to the safety and operating guidelines. A responsible adult must be present at all times the unit is in use. This person must know the safety and operating procedures and must enforce them at all times. You are responsible for keeping the unit clean and safe from damage. The inflatable item will not be set up unless the contract/liability waiver is signed.

How long can I keep the inflatable?

Serving your needs is Bounce Party Rentals first priority. Included in your rental price we guarantee your rental will be setup and ready for use for at least 6 hours. We do our best to give you as much time as possible. If you would like to reserve a Jumper for an extended length of time, we will be more than happy to accommodate you on a pro-rated basis provided we can work it around our other reservations. For each additional guaranteed hour after the free 6 hours, there will be 5% fee. Every reservation is given our personal attention and we will be as flexible as possible when working with you and your schedule.

Can we keep the moonwalk overnight?

If you are having a night party you may be able to keep your moonwalk rental overnight if the unit will be in a secure location to avoid damage. Weekend rentals are available from Friday night until Sunday afternoon or weekday Monday thru Friday. 2nd day rentals are discounted 50% and will be dropped off by noon on day one and picked up after 5pm on day two. Please call our office to discuss any delivery schedule issues.

How many kids can be in the Jumper at one time?

As a rough average, there can be six to seven kids jumping together but it really depends on the size of the children. What keeps the moonwalk the safest is to separate big kids from little kids.

Are your units safe?

Yes! Your child’s safety is our number one concern. We chose our units because of their safety features. They are constructed of industry standard vinyl, fire retardant, and include an inflated safety ramp/step. Each unit is equipped with blowback valves on our blowers, and has emergency exits. We tie down the units using the appropriate stakes (18 inch) and/or Sandbags. Remember, ADULT SUPERVISION IS A MUST! This will insure that a few simple rules are followed and everyone has a FUN & SAFE time! There should be no problems as long as you adhere to the safety and operating instructions.

ADD SAFETY BUTTON HERE WITH LINK TO SAFETY PAGE

What Is your Cancellation and Rain Policy?

To cancel or reschedule, sufficient notice must be given – at least 48 hours prior to start of your event. Cancellation of event with less than 48 hour notice will result in a 25% cancellation fee. Cancellation after set-up has begun forfeits any refund. Any rescheduled event is subject to availability of activities at the time of notification of postponement. If the weather forecast is questionable (i.e. it’s cloudy and rain is a possibility) for the time of your event, we can still setup if you choose but no refund will be given if the weather turns. For safety reasons, we reserve the right to cancel any rental due to rain, high winds (15 mph or higher), or other weather related issues.

Is there a cleaning charge?

No! As long as it is general cleaning, we will do it. If excessive cleaning is needed, a cleaning charge of $50 to $200 will be required (Examples: Silly String, Food, Gum, Rust Stains from water pump, marker or paint)

Is there an extra charge for holiday weekends?

There is no extra charge for holiday weekends events, however some specials may not apply.

Do you offer any Discounts?

YES!!

  • To receive our 5% Military discount, your Military id and another form of id with the same party address shown must be faxed or “EMAILED” at least 24 hours before your event. (Fax Number 1-800-537-3961)
  • Being an inflatable rental business we are continually approached by charities for donations. As much as we would love to donate to everyone, that is not possible and unfortunately the advertising benefits from these events are minuscule. So, instead we have chosen to extend a discount to charity groups. We are also willing to negotiate a trade out if appropriate. Please fill out the donation request form to receive a quote on the discount we can offer. DONATION FORM
  • Discount may not me available in holiday weeks. That includes the two discounts above and any current online specials.  No discounts will be applied to non residential events and events in our deliver fee areas.